Terms & Conditions: House Rules & Guest Etiquette

Terms

These Terms and Conditions govern all bookings, stays, and services provided by Johnson Lodge & Spa ("the Lodge", "we", "us", or "our"). By confirming a reservation, checking in, or utilising our facilities, guests ("you", "the guest") agree to be bound by these Terms and Conditions. The management reserves the right to amend these Terms and Conditions without prior notice, in accordance with applicable laws of India and the State of Himachal Pradesh.

Wi-Fi

• Complimentary internet access is available for all resident guests.
• The management is not responsible for any interruption or inconsistency in Wi-Fi service due to technical or environmental reasons.

Room Amenities

• All rooms are equipped with:
  • Air-conditioning/heating system
  • 42" LED television
  • Mini Bar
  • Tea/coffee maker

Room Policy

• All rooms are strictly non-smoking.
• Smoking, vaping, or the use of electronic cigarettes or hookah is prohibited inside guest rooms and bathrooms.
• Violation will attract a deep cleaning fee of ₹5,000.
• The Lodge reserves the right to terminate the stay without refund.

Reservation and Check-in Identification Policy

• Valid identification proof is mandatory at check-in as per the Government of India regulations:
  • Indian Nationals: Aadhaar Card, Passport, Driving Licence, or Voter ID.
  • Foreign Nationals: Valid Passport and Visa.
  • Check-in cannot be permitted without a valid ID copy submission.
• Check-in: 2:00 PM | Check-out: 12:00 Noon.
• Early check-in or late check-out is subject to availability and additional charges.

Valuables

• Guests are advised to secure valuables in the in-room safe (if available) or deposit them at the front desk.
• The management shall not be liable for any loss, theft, or damage of personal belongings.

GST

• GST will be applicable as per the current provisions of the GST Act.
• Tax rates are subject to change as per prevailing laws and government notifications.

Outdoor Music and Noise Policy

• Use of personal speakers or loud music in outdoor or common areas is strictly prohibited.
• The Lodge reserves the right to request discontinuation of any disturbance.

Limitation of Liability

• The management's liability is limited to the value of the booking.
• The Lodge is not responsible for indirect or consequential damages.

Jurisdiction

• All disputes shall be subject to the exclusive jurisdiction of the Courts at Kullu, Himachal Pradesh, India.

Food & Beverage Policy

• Outside food and beverages are not permitted within the Lodge premises.
• Alcohol may be consumed only in designated areas as per Excise Department regulations.

Smoking Policy

• All guest rooms and public areas are strictly non-smoking zones.
• Use of hookah, electronic cigarettes, and vaping devices is strictly prohibited.
• Any guest found smoking inside the room or bathroom will be charged a minimum cleaning fee of ₹5,000.
• The management reserves the right to request the guest to check out without a refund for non-compliance.

Misuse or Damage of Property

• Guests are requested to maintain the decorum and cleanliness of the property.
• Any misuse, loss, or damage to hotel property will be charged at actual cost, with a minimum penalty of ₹5,000.
• The management reserves the right to evict guests engaging in nuisance, misconduct, or property damage without refund.

Parking

• Limited parking is available within the premises.
• Parking is at the owner's risk and subject to management discretion.
• The management is not responsible for any loss or damage to vehicles or items left inside.
• Valet parking is not available.

Cancellation Policy

• During Season:
  • Booking may be cancelled or changed up to 7 days prior to arrival without penalty.
• During Off-Season (as defined in the official tariff card):
  • Booking may be cancelled or changed up to 3 days prior to arrival without penalty.
• Cancellations or changes made after the above cut-offs will incur a 100% penalty on the room rate for the entire booking duration.
• No refund will be applicable in case of a no-show or early departure.
• Refunds, where applicable, will be processed within 7–10 working days via the original mode of payment.

Bonfire Experience

• Curated Evenings:
  • Bonfires are arranged by the Management on Fridays and Saturdays, as well as on select special occasions.
  • Subject to weather conditions and local regulations.
• Private Bonfire Experience:
  • Guests may request a private bonfire on other days, subject to availability.
  • Setup charge: ₹900/-
  • Additional firewood refills: ₹600/- per refill
• Timings:
  • Bonfire services are available until 11:00 PM only.
• Safety & Ambience:
  • All bonfires are carefully arranged and attended by our staff.
  • Guests are requested to follow safety guidance to ensure a seamless and relaxing experience.
• Weather & Discretion:
  • Bonfire arrangements are dependent on weather conditions and local authority guidelines.
  • The Management reserves the right to modify or discontinue the experience in the interest of guest safety and comfort.
• For reservations or assistance, please contact the Front Desk.

Driver / Staff Policy

• The property does not provide accommodation, meals, or restroom facilities for drivers, maids, or personal staff.
• Drivers are not permitted to sleep in vehicles parked within the premises overnight.
• Guests are requested to make separate arrangements for accompanying staff.

Pet Policy

• Pets are not allowed on the property. Guests are requested not to bring pets to the hotel premises. The management reserves the right to deny check-in or accommodation to guests arriving with pets.

Force Majeure

• Natural calamities
• Floods
• Pandemics
• Road blockages
• Government restrictions

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